Terms of Service

1. The Service

StoryScreen lets you upload videos and images, arrange them into playlists and schedules, and play them on screens that keep a copy of what they need, so they keep playing without an internet connection. StoryScreen is in beta. Features may change, and some may be added or removed as we learn what churches need.

2. Accounts and your team

• You sign in with a code we email you or with Google. Keep access to your email account secure.
• Owners and admins can invite others to your church’s account and choose their roles. You’re responsible for what people on your team do in your account.
• Anyone with a screen’s phone remote link can control the screens in that room until the link expires. Share it only with people you trust to run those screens.
• Tell us right away at [email protected] if you think someone has accessed your account without permission.

3. Subscriptions, billing and cancellation

• Free trial. A new church gets 14 days free, with as many screens as it likes and 100 GB of media. You don’t need a card for it.
• Subscription. After the trial, every screen is billed monthly, counted across all your campuses: $10 a screen for screens 1–5, $6 for screens 6–15, and $4 for each screen after that. A subscription includes 100 GB of media. Prices don’t include sales tax, which we add where it applies.
• Early-access pricing. A church that subscribes by December 31, 2026 gets 30% off. The first 20 churches to subscribe keep it for as long as their subscription lasts; the rest have it for their first 12 months. It ends if the subscription ends (a founding spot isn’t given back), and it doesn’t combine with any other discount. When it ends, the standard price applies, and we’ll email account owners at least 30 days before it does.
• Subscribing. An owner subscribes on the Billing page and adds a payment card. If you subscribe during the free trial, nothing is charged until the trial ends. Unless you cancel before then, the subscription becomes paid and your card is charged.
• Automatic renewal. A subscription renews and charges your card every month until you cancel. A screen you pair during a month is charged for the rest of that month on your next bill. When you remove a screen, your next charge is for the new count, with no credit for the rest of the current month.
• Cancelling. An owner can cancel at any time on the Billing page. The subscription stays active until the end of the trial or the month you’ve paid for, and nothing more is charged. Then your screens stop playing until you subscribe again. We don’t refund partial months.
• Unpaid accounts. When the free trial or a subscription ends and there’s no subscription in its place, your screens stop playing until you subscribe. If a payment fails, you have 14 days to update your card before your screens stop. Without a subscription, your media library holds 25 GB. Your content and settings aren’t deleted.
• Price changes. We’ll email account owners at least 30 days before a price change takes effect.
• Payments are processed by Stripe. We never see or store your full card number.

4. Your content

You keep ownership of everything you upload or link to, such as videos, images, logos and YouTube links (“your content”). You give us permission to store, copy, convert, resize and deliver your content, only to provide the Service to you: for example, converting a video so it plays on your TVs and sending it to your screens.

You’re responsible for your content. You confirm that:

• you have the rights to use it this way, including any curriculum license, music rights or permission to show artwork and video you didn’t create;
• you have the permissions your church needs to show photos or video of identifiable people, especially children; and
• it doesn’t break the law or these terms.

We don’t review your content, but we may remove it or limit access to it if we believe it breaks the law or these terms, or if we receive a valid copyright complaint.

5. YouTube links

You can add YouTube videos by link. They play through YouTube’s own player and are never downloaded, so they need an internet connection and are skipped when a screen is offline. YouTube’s Terms of Service apply to them, and a video may stop playing if its owner or YouTube removes or restricts it.

6. Acceptable use

You agree not to:

• upload or show content that is illegal, infringes someone else’s rights, or exploits or endangers children;
• use the Service to store files unrelated to showing them on your screens;
• try to get into accounts, screens or data that aren’t yours, or probe, scan or overload the Service or get around its limits;
• copy, resell or reverse engineer the Service, except as the law allows; or
• use the Service in a way that could harm StoryScreen, other churches or anyone else.

7. Copyright complaints

If you believe content in StoryScreen infringes your copyright, email [email protected] with: your contact details; the work you believe is infringed; where the material is in StoryScreen; a statement that you believe in good faith the use isn’t authorized; a statement, under penalty of perjury, that your notice is accurate and that you own the copyright or are authorized to act for the owner; and your physical or electronic signature. We’ll respond to valid notices, and we close the accounts of repeat infringers when appropriate.

8. Our rights

StoryScreen LLC owns the Service, including its software, design and the StoryScreen name and logo. We give you a limited, non-exclusive, non-transferable right to use the Service under these terms while your account is active. If you send us ideas or feedback, we may use them without owing you anything.

9. Support access

To help with a problem, StoryScreen staff may need to see your account as you see it. We do this only with the permission of the person whose account it is, for a limited time, and we keep a record of what we view and change. Staff using support access can’t change your billing.

10. Availability and changes

We work to keep StoryScreen running and designed it so screens keep playing when the internet doesn’t. Even so, we can’t promise the Service will always be available or free of errors. We may change, suspend or stop parts of the Service. If we ever shut StoryScreen down, we’ll give account owners at least 30 days’ notice and a way to download the files in your media library. You can download them from the library at any time, too.

11. Ending your account

• You can stop using StoryScreen at any time. An owner can close your church’s account in the admin app, under Church & rooms, or by emailing us at [email protected]. Closing it ends its subscription straight away, without a refund for the rest of the month.
• We may suspend or close an account that seriously or repeatedly breaks these terms, or that stays unpaid. Where we can, we’ll warn you first and give you a chance to fix the problem.
• When an account is closed, we delete its content and data within 30 days, and copies in our backups expire within 30 days after that. Billing records we’re required to keep are kept as the law requires.

12. Disclaimers

The Service is provided “as is” and “as available”. To the fullest extent the law allows, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement.

13. Limitation of liability

To the fullest extent the law allows, StoryScreen won’t be liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, data or goodwill. Our total liability for any claim about the Service is limited to the greater of the amount you paid us in the 12 months before the claim arose, or $100.

14. Indemnity

You’ll defend and indemnify StoryScreen against claims, damages and costs, including reasonable legal fees, that arise from your content or from your use of the Service in breach of these terms.

15. Governing law

These terms are governed by the laws of the State of Oklahoma, without regard to its conflict-of-law rules. Any dispute will be heard in the state or federal courts located in Oklahoma County, Oklahoma, and both of us agree to those courts’ jurisdiction.

16. Changes to these terms

We may update these terms. If a change matters, we’ll tell account owners by email or in the admin app at least 30 days before it takes effect. If you keep using the Service after that, the new terms apply.

17. Everything else

These terms and the Privacy Policy are the whole agreement between us about the Service. If a court finds part of them unenforceable, the rest still applies. If we don’t enforce a term right away, we haven’t waived it. You can’t transfer your account without our permission; we may transfer these terms to a company that takes over StoryScreen.

Contact

StoryScreen LLC, Oklahoma City, Oklahoma. Email [email protected].